Course Description

This course is 14 learning hours. It is recommended that students spend an additional 1 hour over the two-week period on this course.

This course will explore the multi-generational workplace, where for the first time in history, four distinct groups with different life experiences, perspectives, and values must work together.

Course Outline

  • Week 1: Definition of Boomers, GenX, Millennials, and GenZ, Impacts of a multi-generational workforce on the workplace, The end of the “One size fits all” approach to employee recruitment, selection, engagement, skill development, communication, and teamwork
  • Week 2: Life-shaping cultural experiences, Values, and aspirations, The role of work in one’s life, How productivity is defined, Motivators and demotivators, Communication preferences

What You Will Learn

  • In-depth understanding of the generations, views from each perspective, strategies on how they can work best together and a good idea of where you fit into the equation
  • To become aware of your own biases, no matter what generation you belong to, and how you can adjust your expectations and behaviour to work with everyone.


By enrolling in this course, you will be automatically enrolled in the Certificate in Agile Communications.

Required Text: Shaw, H. (October 2020*). Sticking Points: How to Get 5 Generations Working Together in the 12 Places They Come Apart. Tyndale House Publishers, Inc., available through Amazon. *Please make sure to get the newest edition

Recommended For

  • Some may be supervisors or managers, others simply seeking knowledge on how to work with those who they perceive as so different from them it’s hard to relate – this course is open to everyone. 

Applies Towards the Following Certificates

Enrol Now - Select a section to enrol in
Section Title
Mind the Gap: Communicating Across Generations
Online - Synchronous
1:00PM to 3:00PM
Apr 01, 2022 to Apr 15, 2022
Schedule and Location
Total Learning Hours
  • Online Campus - Atlantic Time
Instruction Delivery Method(s)
Course Fee(s)
Fee non-credit $795.00
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