Course Description

Boomers, Millennials (Gen Y), Generation X and Generation Z (iGen) – they’re all working together, or are they?  It’s the multi-generational workplace, where for the first time in history, four distinct groups with different life experiences, perspectives, and values must work together.  Rumour is, there is not always harmony, respect or collaboration in workplaces with this many generations. 

You are probably aware of this – it’s difficult dealing with a mix of the young, the not so young, and everyone in between.  Each generation defines and expresses their worth differently.  This can lead to frustration when our best efforts are not received by those of other generations in the way we had hoped.  Most parents will have experienced this with their iGen child and let’s not forget, the same frustration is there from the child’s perspective as well. The labelling and teasing that sometimes result – “OK Boomer” or “Snowflake” – only widen the generational divide.

You may have taken a half-day session or done your own research on the topic.  This two-day course is different.  It will give you an in-depth understanding of the generations, views from each perspective, strategies on how they can work best together and a good idea of where you fit into the equation.  It will help you become aware of your own biases, no matter what generation you belong to, and how you can adjust your expectations and behaviour to work with everyone. 

Time and time again, research shows that the best teams are built on the respect for and leveraging of differences.  So come and learn how to use those differences to create a sensational multi-generational place to work.  Ideally your classmates will come from a mix of generations.  Some may be supervisors or managers, others simply seeking knowledge on how to work with those who they perceive as so different from them it’s hard to relate – this course is open to everyone. 


Registering for this course will automatically enroll you in the Certificate in Agile Communications. You will not be charged for additional courses in the certificate unless you enroll in them.

Instructor:  Angela Scammell

Angela Scammell, B.Sc., M.Adult Ed, has 20 years experience delivering and managing organization development and training in private, public, and academic organizations. As a GE Aircraft-trained Six Sigma Black Belt, she also has significant project management experience in technical, industrial, administrative and business process domains. Angela's company, Scammell & Associates Organization Development Consulting, assists people and processes to perform effectively through group facilitation, training, change acceleration and business process improvement. She has been a Principal Instructor in the St. F. X. University Diploma in Adult Education (Training for the Trainer) program since 1991.

Course Outline

  1. Introduction
  • Definition of Boomers, GenX, Millennials, and GenZ
  • Impacts of a multi-generational workforce on the workplace
  • The end of the “One size fits all” approach to employee recruitment, selection, engagement, skill development, communication, and teamwork
  1. The Four Generations
  • Life-shaping cultural experiences
  • Values and aspirations
  • The role of work in one’s life
  • How productivity is defined
  • Motivators and demotivators
  • Communication preferences
  • >Collaboration and Independence
  • How we show and perceive respect
  • Desirable workplace benefits
  • Very different perspectives on feedback
  1. Communication: Mind the (Generation) Gap!
  • Generational communication traps
  • Success strategies for communication within each generational pairing (e.g. GenX and Millennials; Boomers and GenZ; etc.)
  1. Leadership and Followership
  • Success strategies for leading and engaging team members from each generation
  • Success strategies for following leaders from each generation
  1. Using Generational Superpowers to Enhance Collaboration, Teamwork, and Productivity
  • Uniting for a shared cause
  • Dividing the work
  • Getting things done
  • Tracking and confirming the work
  1. Building a Culture of Mutual Respect
  • Effective responses to generational dismissiveness
  • Finding the humour
  • Celebrating generational strengths


Required Text:

Shaw, H. (October 2020*). Sticking Points: How to Get 5 Generations Working Together in the 12 Places They Come Apart. Tyndale House Publishers, Inc., available through Amazon.

*Please make sure to get the newest edition which will be available on October 6, 2020.

Applies Towards the Following Certificates

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