Course Description

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Analytical thinking is a key underlying competency for a business analyst. Strong analytical skills transform a BA from an “order taker” to a true collaborative partner for all stakeholders. There is more to analytical thinking than just “being smart”; it takes the correct approach. This 14-hour online course is designed to formalize and develop the analytical skills of the business analyst. This course is based on the Guide to the Business Analysis Body of Knowledge® (BABOK®) version 3.0.




Students have three months from date of registration to complete this online self-directed course.

Who Should Attend

Analytical Thinking for the Business Analyst is appropriate for individuals who are:

  • Pursuing a career in Business Analysis
  • Business or Information Systems managers or staff who are new to business analysis.
  • Experienced Business Analysts requiring better understanding of the role, or desiring formal recognition through certification.
  • Project staff or managers currently combining the Business Analyst role with other duties.
  • Business staff or managers who are working in Business Analyst environments, needing to interact with project managers and business analysts.

What You Will Learn

Participants will gain practical skills to:

  • Define analytical thinking
  • Apply a methodical approach to analytical thinking and problem solving
  • Understand the vital role metrics play
  • Identify relevant metrics
  • Recognize the characteristics and value of a metrics program


You will access an online learning environment that includes video presentations, self-assessment quizzes, case studies, exercises, suggested solutions, and a final exam.


Business Requirements: Elicitation, Documentation & Analysis or equivalent education or experience

Course Outline

Analytical Thinking Defined

The Meaning of Analytical Thinking
Analytical Thinking for the BA
Creative Thinking
Decision Making
Problem Solving
Systems Thinking
Conceptual Thinking
Visual Thinking
Methodical Analytical Thinking
Analytical Thinking Process

Metrics-Based Analytical Thinking

Gather Facts
Elicitation Techniques

Metric Types & Quality Attributes

Business Intelligence vs. Analytics
Star Schemas
Metrics Tree
SMART Metrics
Performance and Diagnostic Metrics
Lasting Relevance

Metrics Program

Disciplines and Methodologies
Goals, Questions, and Metrics (QGM)
Creating GQM Metrics
Key Performance Indicators (KPI)
Risk Management


For more courses in the Advanced Business Analysis certificate program click here.
For more courses in the Business Analysis certificate program click here.

Applies Towards the Following Certificates


Enroll Now - Select a section to enroll in

Section Title
Analytical Thinking for the Business Analyst
Section Schedule
Open Enrollment
Delivery Options
Course Fee(s)
Fee non-credit $595.00
Section Notes

Students have three months from date of registration to complete this online self-directed course.

For the Discount, In-House Customized Training and Cancellation Policy related to this course click here.

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