Course Description

This course is designed to assist individuals and teams who are searching for an easy and effective approach to flowcharting in order to improve the quality and efficiency of their own operations. It assists individuals to itemize the process of mapping. Its purpose is to help groups avoid some of the procedural errors that typically occur when they invent their own ways of flowcharting. The methods presented in this course encourage groups and teams to separate the “what is” from the “should be” so that developing improvement gains the careful, focused consideration it deserves.


The techniques explained in this course will yield real, timely and motivating results. The step-by-step method presented here will help the user to:

  • Understand and itemize the process of mapping
  • Compile and validate specific ways to use the visual map to inspire meaningful and creative change
  • Find causes of problems that contribute to inefficiency
  • Learn how to select processes to map
  • Learn how to use the map to improve the process
  • Explore more ways to improve processes

Who Should Attend

Quality Managers, Supervisors, ISO Coordinators, Quality Improvement Teams, Production Managers and/or leaders who have been tasked with developing and implementing process and/or quality improvement programs, or any individual who is committed to improving the quality and efficiency of their own work processes, departmental performance and productivity.

The course is very interactive and requires full participation in the workshop exercises. Following a step-by-step approach, participants will utilize the lecture portions to build a number of process maps and design parallel processes. Aside from lectures and case studies this course will provide participants with models and tools that are easy to use and implement. Due to the interactive nature of this course, participants are asked to dress casually.

Course Outline

Day 1 - registration/check-in will start at 8:00 a.m. with sessions to begin at 8:30 a.m. and adjourn at 4:00 p.m. Day 2 will commence at 8:30 a.m. and adjourn at 4:00 p.m. There will be a 15 minute mid-morning and afternoon break. A light lunch is included from 12 noon to 1:00 pm.

Day 1 - Getting Started Taking a Look at Processes

Welcome & Introduction
Introduction to Mapping
  • What is a Map?
  • Materials
  • Time Requirements
  • Your Objectives
  • Meeting Roles
  • Getting Organized
Select a Process
  • What is a Work Process?
  • Sample Processes
  • How Many Processes?
  • From Whose Point of View?
  • The Customer’s Process
  • Inventing New Processes
  • In Summary
  • Criteria for Judging your Selection
Define the Process
  • Output
  • Customers, Requirements
  • Process Participants, Process Owners,
  • Stakeholders
  • Process Boundaries
  • Inputs and Suppliers
  • Mapping the Primary Process
  • Steps, Activities
  • Primary Processes
Mapping the Primary Process
  • Modified Block Formats

Day 2 - Mapping & Improvement

Map Alternative Paths
  • One Diamond, Alternate Paths
  • Management in the Information Age
  • Multiple Diamonds
  • Specificity, Objectivity
  • Alternative Paths
  • Mapping Alternative Paths
Map Inspection Points
  • Specificity, Objectivity
  • Determining Inspection Points
  • Mapping Inspection Points
  • Perspective
Use the Map to Improve the Process
  • Techniques
  • Eliminate or Minimize Non Value-added Steps
  • Develop and Apply Standards
  • Move Inspection Points Forward
  • Eliminate Need for Inspection Points
  • Altogether
  • Chart and Evaluate Inputs and Suppliers
More Ways to Improve the Process
  • Cycle-time Study
  • Move Steps into Another Process
  • Design a Parallel Process
  • Map Sub Processes
  • Use the Map as a Benchmarking Tool

Seminar Leader

Kathryn Lynn MacLeod is a certified Lead Quality Auditor and is President of Anchor Professional & Training Services (APTS) Ltd. APTS is a full-service professional training and development practice servicing a diverse international client base. Kathy is an Associate with an internationally recognized Quality Registrar and acts in the capacity of ISO 9001:2015 trainer, lead assessor and market development. Kathy was instrumental in the management and development of Nova Scotia's Quality and Productivity Initiative (QPI). Her expertise lies in the areas of Quality Assurance Systems and Standards (CSA Z299/ISO 9000), Service Quality, Total Quality Management and Organizational Excellence, Productivity Improvement, Food Quality and Safety, Change Management and Organizational Cultures.

Kathy has provided hands-on advice and guidance to over 300 companies. As a certified Lead Assessor, she has assisted her clients in their achievement of registration to international standards of quality assurance and successful implementation of quality processes and philosophies. In addition to her work with ISO 9001, Kathy's management experience covers both the public and private sectors in quality and safety analysis, auditing, assessments, training, facilitation, quality and productivity studies and benchmarking.

A Certified Toastmaster, Kathy has taught public speaking and has given motivational speeches and presentations to groups and organizations on a wide variety of quality and quality related topics. She is also an instructor for Dalhousie University, College of Continuing Education, Continuing Technical Education, and is currently teaching an ISO 9001:2015 certificate program along with several other courses in quality and process improvement. Kathy is a recipient of the ASQ Harry James Quality Commitment Award.

What You Will Learn



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Applies Towards the Following Certificates


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Section Title
Process Mapping for Continual Improvement - In-House
Th, F
8:30AM to 4:00PM
Sep 19, 2019 to Sep 20, 2019
Schedule and Location
Contact Hours
Delivery Options
Course Fee(s)
Fee + HST non-credit $510.00
Section Notes

For the Discount, In-House Customized Training and Cancellation Policy related to this course click here.
Please note: Discounts cannot be combined. Highest qualified single discount will be applied.

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