Course Description

When disputes arise between individuals or groups, they can be very destructive. Important choices need to be made as to how and when to intervene. It is important to determine when the parties are able to resolve the dispute themselves, when they need assistance, and the form that that assistance should take.

In Mediation: Breaking the Impasse the skills, techniques and strategies from the Negotiating and Influencing Skills Program will be expanded upon and enhanced by developing an understanding of the process of assisted negotiation in both two party and multiple party negotiations. The participants will learn how to apply all three parts of the MIT/Harvard Method to resolving seemingly impossible disputes and be able to practice all of the skills necessary to develop optimal solutions.

It is highly recommended that participants take the Become a Master Negotiator workshop before the Mediation: Breaking the Impasse workshop.

Who Should Attend

This workshop is designed for individuals who have taken either the Effective Negotiating and Influencing Skills course or who have experience with the "Getting to Yes" model of conflict resolution.

What You Will Learn

  • Learn the difference between negotiation, assisted negotiation, mediation, and facilitation
  • Learn the three stages from the MIT/HARVARD dispute resolution model and apply the necessary skills to in-depth case studies and simulations
  • Receive focused peer and instructor feedback
  • Compare your results with some of the world's best negotiators
  • Learn the art of creating multiple solutions to seemingly impossible problems


Day 1 - registration/check-in will start at 8:00 a.m. with sessions to begin at 8:30 a.m. and adjourn at 4:00 p.m. Day 2 will commence at 8:30 a.m. and adjourn at 4:00 p.m. There will be 15 minute mid-morning and afternoon coffee breaks. This course includes lunches, refreshment breaks, seminar materials and a certificate of completion.

Applies Towards the Following Certificates

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