FAQs

I have forgotten my Destiny One username. What do I do?

Click on the Forgot Username link on the Student Login page.  Enter the email associated with your account and click Continue.  If there is an account associated with the email address you entered, you will receive an email with instructions on how to access your username.  If you do not receive a username email, be sure to check your spam or junk folder.

I have forgotten my Destiny One password. What do I do?

Click the text that says “Forgot Password” on the Student Login page. You will be redirected to a page that will ask you for your username.

If you do not know your username, your username can be sent to you by email or please call 1-800-565-8867 or email continuinged@dal.ca.

You will receive an email with a temporary link to reset your password. The link to reset your password is valid for 24 hours.  If the link expires, you can request another email be sent using the steps above.

  • Create a new password and retype it.  When you are finished click Save.  If the new password is accepted you will be taken to a page stating that your password was set successfully.

Go back to the Student Login page and now log in with your username and the new password.

What’s the difference between Destiny One and NetID usernames?

A Destiny One username is provided when you create a profile on our website and register for courses. The Destiny One username never expires. The NetID username is used to log into your courses once you have registered and paid for them.

I am not receiving emails from Destiny One. What should I do?

The first step is always to check your junk or spam email folders.

If you are still not receiving emails and cannot log in to your account, please contact our office at continuinged@dal.ca with the following information:

  • First and Last Name

One of the following:

  • Home Address
  • Phone Number
  • Day/Month of Birth

This is in order to confirm your identity. Please also include in the message what you believe the email address connected to your account is and what you wish to change it to.

The most common reasons for an email issue are:

  1. A typo within the system.
  2. Emails from DestinyOne may be filtered by your inbox or workplace depending on your permissions. It is recommended to use a Gmail account in order to avoid these types of errors. For more information on this issue, please contact continuinged@dal.ca.

Who do I contact if I can't activate my Destiny One account?

Please contact the College of Continuing Education office at continuinged@dal.ca or 1-800-565-8867. The College of Continuing Education office is open Monday – Friday 9:00AM – 4:00PM Atlantic Time. If no one is available to answer your call, please leave a message with your name and contact information. 

What are the two different Dalhousie University accounts I have as a student of the College of Continuing Education?

Your Destiny One Account

Your Destiny One account is your permanent account in our student information system for our lifelong learning courses.  Your account will never expire. You can use this account to sign up for another course, print your record of completed courses and accompanying grades, and review your account history at any time in the future.

Your Dal Net ID Account

Your Dal Net ID account is used to access various Dalhousie University systems, including our learning management system Brightspace.  Your Dal Net ID will expire at the conclusion of your course. You will lose access to this account during the time periods when you are not actively enrolled in one of our courses.

What are the steps for me to activate both of these accounts and start my course?

  1. Open an account in Destiny One:
    1. Go to the Student Login page to create an account.
    2. Use your Destiny One account to register for the course you want to take. 
  2. Check the email account you used to create your Destiny One account:
    1. An activation email will be sent to the email address you marked as “preferred” when you set up the account.
    2. The email will contain a link to your Destiny One account page.
  3. Activate your Destiny One account:
    1. Click the link in the activation email to be taken to the activation page.
    2. Verify your identity and follow the prompts on the page.
  4. Within four business days you will be sent your Dal Net ID and temporary password to the email address you used for your Destiny One account. 
  5. Go to the log in page for Brightspace to access your course.  Use your Dal Net ID to log in

How long will my Destiny One account stay active?

Your Destiny One account will never expire.

How long will my Dal Net ID be active?

Start date:  30 days before the course starts.

End date:  90 days after the course ends.

Who do I contact if I can't activate my Dal Net ID?

Please contact the College of Continuing Education office at continuinged@dal.ca or 1-800-565-8867. The College of Continuing Education office is open Monday – Friday 9:00AM – 4:00PM Atlantic Time. If no one is available to answer your call, please leave a message with your name and contact information. 

Where do I access my tax receipt?

Log-in to your Student Portal using the Student Login link in the top right-hand corner of this page.

When can I access my tax receipt?

Auto-generated tax receipts will be available through the student portal as of February 16.

I don't see the tax receipt in the Student Portal. What is the issue?

Once you have logged in to the Student Portal, update your Social Insurance Number by going to My Profile and scrolling down to Personal Information. You are required to either add your Social Insurance Number or decline to provide it; if you decline, you will not receive a T2202.

Your tax receipt will be available through this site after you enter your SIN, just go back to student home and select “Tax Receipt”. If you do not see a tax receipt in this section of the site by mid-March, your course(s) were not eligible. See more details below regarding eligible courses.

What if I began a course in 2019. Will I still get a tax receipt?

For courses that began in 2019, the system-generated tax receipts will not be correct. Please contact continuinged@dal.ca to receive the correct receipt.

Does my course qualify for a T2202?

Effective for the 2019 tax year, the Canada Revenue Agency (CRA) requires all designated educational institutions in Canada to issue a T2202, Tuition and Enrollment Certificate, for qualifying students enrolled in a specified educational program.

What is a qualified student? Someone who is:

  • Enrolled in a specified educational program**
  • 16 years of age or older
  • Has spent 12 hours per month on courses in a program

**Course eligibility (in a specified educational program):

  • Course(s) are at least three consecutive weeks in length
  • Course hours in a program totals at least 12 hours per month
  • Tuition fees paid equal or exceed $100
  • Student personally paid the tuition fees. (If your employer or company paid on your behalf or you were reimbursed, you are not eligible to claim your T2202)

Courses that are considered preparation to post-secondary education are not eligible for reimbursement, including courses taken through English Language Studies, Refining your Learning Skills, and University Preparation.

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