Course Description
This course focuses on measuring organizational performance and strengthening accountability within municipal government. Learners will examine performance measurement, program evaluation, auditing principles, risk management, governance responsibilities, and data-informed decision-making. Emphasis is placed on using performance information to improve service delivery, inform strategic decision-making, and foster a culture of continuous improvement and organizational excellence.
Course Outline
Module 1: Performance measurement
Module 2: Using data to make better decisions
Module 3: Evaluating programs and services
Module 4: Managing risk and accountability
Module 5: Auditing municipal operations
Module 6: Building a culture of continuous improvement
What You Will Learn
Upon successful completion of this course, learners will be able to:
- Develop and use performance measures to evaluate municipal services and support organizational decision-making;
- Analyze data and assess municipal programs to identify opportunities for improved service delivery and organizational effectiveness;
- Apply principles of risk management, accountability, and operational auditing to strengthen governance and organizational performance;
- Recommend evidence-based strategies that foster continuous improvement and enhance the effectiveness of municipal operations.
Notes
The Faculty of Open Learning and Career Development recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.Recommended For
- Current or aspiring municipal managers, supervisors, and department heads seeking to strengthen their leadership and decision-making skills.
- Municipal employees responsible for planning, delivering, evaluating, or improving municipal programs and services.
- CAOs, directors, and senior leaders looking to build a culture of accountability, performance, and continuous improvement.
- Professionals transitioning into leadership roles who want practical tools to measure organizational performance and support evidence-based decisions.
- Anyone interested in understanding how municipalities can use performance measurement, risk management, and operational reviews to improve services and organizational effectiveness.
Applies Towards the Following Certificates
- Certificate in Operations and Organization : Required
