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Course Description
This online course is 18 learning hours over six weeks, including 4.5 hours of live online sessions. It is recommended that students spend a minimum of 3 hours each week on coursework. Students may choose to complete more hours of work on the course in order to explore the content in more depth.
This course examines how municipalities organize people, resources, and processes to deliver efficient, effective, and responsive public services. Learners will explore operational planning, leadership, customer service, and organizational change while developing practical strategies to lead resilient municipal operations in an evolving service delivery environment.
Course Outline
Module 1: Understanding Municipal Services
Module 2: Organizing the Work
Module 3: Leading Your Team
Module 4: Serving Your Community
Module 5: Leading Change and Transformation
Module 6: Building Resilient Municipal Operations
What You Will Learn
Upon successful completion of this course, learners will be able to:
- Apply the principles of municipal service delivery to plan, organize, and manage day-to-day municipal operations;
- Demonstrate leadership practices that foster collaboration, employee engagement, and high-performing municipal teams;
- Develop strategies to enhance customer service, strengthen stakeholder relationships, and respond to evolving community needs;
- Lead organizational change and build resilient municipal operations that adapt to changing priorities, technologies, and service demands.
Notes
The Faculty of Open Learning & Career Development recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.Recommended For
- Municipal managers, supervisors, and department heads responsible for leading teams and delivering municipal services;
- Current and aspiring municipal leaders seeking to strengthen their operational leadership and management skills;
- Municipal professionals responsible for planning, coordinating, or improving municipal programs and services;
- CAOs, directors, and senior leaders seeking to enhance organizational effectiveness and build resilient municipal operations;
- Public sector professionals interested in developing practical strategies for leading change, improving service delivery, and responding to evolving community needs.
Applies Towards the Following Certificates
- Certificate in Operations and Organization : Required
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