Course Description
This coaching program is a structured, workplace focused course designed to build strong foundational coaching capability for leaders, supervisors, and professionals across diverse sectors. The program develops coaching knowledge, mindset, and communication skill through applied concepts, guided models, scenario based learning, and case analysis aligned with current ICF coaching competencies.
Across eleven modules, participants learn how coaching supports growth, accountability, and performance development in modern organizations. The course explores coaching presence, ethical boundaries, listening, questioning, feedback, values alignment, motivation, and behavior change. Emphasis is placed on inclusive coaching approaches that respect cultural background, identity, and generational differences in communication and learning styles. Scenario applications and integrated case studies connect coaching principles to real workplace situations so learners can transfer skills directly into their professional roles.
Course Outline
- Module 1: Introduction to Coaching
- Module 2: Character
- Module 3: Observation
- Module 4: Assessment
- Module 5: Communication Part 1
- Module 6: Communication Part 2
- Module 7: HELP!
- Module 8: Integration Part 1
- Module 9: Integration Part 2
- Module 10: Nurturing
- Module 11: Growth
- Module 12: Individual Call to Action
What You Will Learn
Upon completion of this course, learners will be able to:
- Explain the role, purpose, and ethical boundaries of coaching within workplace and leadership contexts.
- Integrate ICF aligned coaching competencies into structured coaching conversations using recognized coaching models, communication techniques, and workplace scenarios.
- Demonstrate effective coaching communication techniques including deep listening and development focused questioning.
- Use coaching frameworks and conversation models to guide structured, goal oriented discussions.
- Support goal clarity, accountability, and forward action through coaching based dialogue.
- Apply coaching approaches that are respectful of cultural, identity, and generational differences.
- Respond constructively to resistance, defensiveness, and performance concerns using coaching principles.
- Integrate values, motivation, and personal drivers into development conversations.
- Deliver feedback using coaching based language that supports growth and psychological safety.
- Evaluate coaching conversations using structured reflection and outcome based indicators.
Microcredential
This course provides learners with the opportunity to earn a microcredential. A microcredential is evidence of a skill or competency that is employment related. Dalhousie microcredentials are developed in collaboration with employers, industries, and/or organizations that relate to the content. A microcredential can be displayed on social media pages, digital resumes, personal webpages, and in email signatures. To earn the microcredential in this course, learners will need to successfully complete a competency-based assessment.
Notes
The Faculty of OLCD recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.
Recommended For
- Leaders who want to get the most from those they lead
- Managers to expand their leadership talent
- Aspiring leaders who need to learn what leadership feels like and how to effectively build talent in others
Testimonials
"The content of this course is pure gold. I have taken a significant amount of notes and have had many conversations about this course with my immediate supervisor and both he and I are completely on board with the curriculum.
This is my 4th course through Dal and by far the most beneficial and applicable one I have taken so far. School was never my strong point growing up and I find the building of the assignments and post to be challenging. And although they may seem "rough" from time to time, I am telling you in honesty that what I took away from this course is significantly more than what I am able to properly articulate on paper."
~ Luc Robichaud
Training Officer, Dieppe Fire Department
Applies Towards the Following Certificates
- Certificate in Building Positive Workplace Cultures : Electives
- Diploma in Executive Fire Leadership : Electives
- Diploma in General Fire Leadership : Elective - Certificate in Training Officer Education
- Certificate in Human Resource Leadership : Required
- Certificate in Police Supervisory Skills : Required
- Post-Graduate Certificate in Human Resource Leadership : Required
- Professional Diploma in Human Resource Management : Required
- Professional Diploma in Management and Leadership Studies : Required - Human Resource Leadership
- Professional Diploma in Strategic Leadership : Required
- Certificate in Training Officer Education : Required
