Course Description

This course addresses the gap between what family caregivers need and what they receive from the healthcare system. It is designed for those who have completed the Level 1 course and want to learn more about the six domains of the caregiver-centered care competency framework. Those working in healthcare settings who have direct contact with family caregivers can benefit from this course.

Course content is based on a caregiver-centered care competency framework developed by researchers at the University of Alberta with support from the Canadian Institutes of Health Research (CIHR). It is being offered free to the public in collaboration with Dalhousie University’s Faculty of Open Learning & Career Development. For more information, visit caregivercare.ca

Course Outline

This advanced course (Level 2) consists of six modules, each containing a series of videos:

  • Domain A: Recognizing Family Caregivers
  • Domain B: Communicating with Family Caregivers
  • Domain C: Partnering with Family Caregivers
  • Domain D: Fostering Resilience in Family Caregivers
  • Domain E: Navigating Health & Social Systems and Accessing Resources
  • Domain F: Enhancing the Culture and Context of Care

Each module explores one of the domains of the framework in greater depth. It will take approximately one hour to complete each module or six hours to complete the entire course.


What You Will Learn

  • Recognize the importance and complexity of the family caregiver role.
  • Communicate effectively and respectfully with family caregivers.
  • Partner collaboratively with family caregivers and prevent, de-escalate, and repair conflict in family caregiving.
  • Foster family caregiver resilience by identifying their needs, recognizing dynamics, enhancing knowledge, and supporting wellbeing.
  • Navigate the health and social systems with family caregivers to access support, make referrals, and overcome barriers to systemic issues.
  • Enhance the culture and context of care through reflection, modeling, and advocacy.


The Faculty of Open Learning & Career Development recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.

Recommended For

This course is designed for healthcare workers and those supporting family caregivers. Caregivers themselves and those receiving care may additionally find this course interesting.
Enrol Now - Select a section to enrol in
Section Title
Caregiver-Centered Care Level 2
Online - Self-Paced
Apr 01, 2024 to Mar 31, 2025
Total Learning Hours
Instruction Delivery Method(s)
Course Fee(s)
Fee non-credit $0.00
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