Course Description

This online course is 36 learning hours and requires a minimum commitment of three hours per week over twelve weeks. This include a one-hour live session with your instructor each week. 

The course is a practical introduction to critical thinking, decision-making and problem-solving as needed for leaders in today’s complex and rapidly changing contexts. It will teach you frameworks, strategies and skills with which to navigate the decisions, issues and challenges we encounter as leaders today. You will also learn to approach short, medium and long-term decisions and problems with confidence in your evaluation of data, application of decision-making tools and inclusive collation of multiple perspectives. Participants will use scenarios to explore the complexity and pressures of today’s decision-making and problem-solving. 


Course Outline

Topics and concepts you will study in the course:

Week 1: Theories of Critical Thinking

Week 2: Understanding the Role of Culture in Critical Thinking

Week 3: The Practice of Thinking Critically

Week 4: Decision-Making Approaches and Tools

Week 5: Gathering, Evaluating and Interpreting Data

Week 6: Data-Driven Decision-Making

Week 7: Inclusive Problem-Solving and Decision-Making

Week 8: Idea Generation for Problem-Solving

Week 9: Evaluation Matrices for Solution Selection

Week 10: Managing Ambiguity and Uncertainty in Decision-Making and Problem-Solving

Week 11: Decision-Making and Problem-Solving in Complex, Dynamic Situations

What You Will Learn

Participants will learn how to:

  • Critically evaluate communications, ideas, perspectives, information and data.
  • Approach challenges and problems analytically and systematically, applying approaches that are appropriate to the context.
  • Use data effectively in your problem-solving and decision-making.
  • Integrate multiple perspectives into your problem-solving and decision-making.
  • Select solutions to current problems through an objective solution evaluation process appropriate to the context.
  • Manage ambiguity and uncertainty in your decision-making and problem-solving.


The Faculty of OLCD recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.


There are no prerequisites for this course.

Recommended For

This course is recommended for:

  • Aspiring, new or current leaders who need to think critically and solve problems in rapidly changing, high-stakes situations and contexts.
  • Current leaders who are not confident solving problems and making decisions in situations in which the information is incomplete or changing quickly.
  • Current leaders or managers who would like a refresher on how to think critically, make decisions and solve problems in the high-pressure complexity of today’s situations.

Applies Towards the Following Certificates

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.
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