About 90% of a typical career fire department’s budget is the cost of compensation for employees in wages and fringe benefits. Fire departments cannot operate without trained and motivated personnel who can function both independently and as a team - depending on the requirements of the situation. This course will not present the standard topics of human resources personnel management “adapted” for the fire service. Rather the organizing principle will be to consider personnel problems within the fire service and then consider ways to address these problems using standard analysis and human resources management practices.
Unit One: Station and Team Life – Problems and Solutions
- appreciate the causes of many personnel problems which arise as adaptations to station life; and
- develop and adapt modifications to station life activities so as to correct these personnel problems.
Unit Two: Building, Selecting and Engaging the Team
- identify and justify criteria for the selection of firefighters;
- modify firefighter job descriptions depending on fire department need;
- actively recruit and fairly select (or at least with justification select) members of minority groups for the fire service; and
- design and justify methods of promotion for fire officers.
Unit Three: Leading, Motivating and Integrating the Team
- describe characteristics of the typical volunteer department and typical volunteer firefighter;
- identify trends which affect volunteer recruitment;
- enhance motivation by training and promotion;
- understand the interaction of factors which determine leadership effectiveness;
- explain the process which leads to instability in the ratios of volunteer to paid personnel in composite departments; and
- propose and evaluate changes which would attempt to harmonize relations between volunteer and paid personnel.
Unit Four: Keeping the Team Mentally and Physically Healthy and Safe
- appreciate the extent of the impact of the NFPA 1500 series on the fire service;
- be able to devise a rational means of allocating scarce resources so as meet safety standards, and appreciate the cognitive biases that hinder obtaining a rational means to meet safety standards;
- describe the general adaptation syndrome, the emotional manifestations of stress, and post-traumatic stress disorder;
- outline the steps necessary to develop a critical incident response team; and
- present the advantages and disadvantages of establishing a physical fitness program within the fire department.
What You Will Learn
This course will use a problem-solving approach to define, apply and present solutions and tools to address the most significant asset of the fire service – people. The useful topics of building the team, leading the team, and keeping it healthy and safe will be addressed. In addition, the course will begin with some assessment of station life and the ways in which that quality of life can be assured, thereby sustaining proactive and practical insights into the culture of the workplace.
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The Faculty of OLCD recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact email@example.com.
This course is one of six required courses in the Certificate in Fire Service Administration program. The Certificate in Fire Service Leadership program is a prerequisite to the CFSA program.
Prerequisite: Completion of the "Certificate in Fire Service Leadership"
This course will be of interest to:
- all students who seek to build skills for promotion;
- senior leaders who wish to assess their departments’ strategies and approaches to common people challenges;
- current supervisors looking for insights and approaches to daily problems and opportunities;
- firefighters seeking to understand their daily work life and influences on the performance of the team.
Applies Towards the Following Certificates
- Fire Officer III Accreditation Track : Required
- Certificate in Fire Service Administration : Required (6)
- Certificate in Fire Service Administration: Advanced Leadership : Required (6)
- Certificate in Fire Service Administration: Emergency Management : Required (6)
- Certificate in Fire Service Administration: Human Resource Management : Required (6)
- Certificate in Fire Service Administration: Operational Planning : Required (7)
- Certificate in Fire Service Administration: Strategic Planning : Required (9 courses)