Course Description

This online course is 36 learning hours over twelve weeks. It is recommended that students spend a minimum of 3 hours each week on course work. Students may choose to complete more hours of work on the course in order to explore the content in more depth. 

Fire Department Human Resource Management II is focused on power, and how power is exercised legitimately on individuals by the administration of collective agreements, and on groups by the creation and subsequent modification of collective agreements. The exercise of power is regulated primarily by provincial labour laws and by the provincial departments of labour. Less obviously, power is regulated by laws related to municipal elections and, even more subtly, by criminal laws related to labour and human resources.

Course Outline

Week 1:

  • Introduction

Weeks 2 - 3:

  • Understand the complexity of 'sitting down at the bargaining table'

Weeks 4 - 5:

  • Group discussion – labour management / human resources scenario

Weeks 6 - 7:

  • Outline the steps and identify the key actors in the collective bargaining process;
  • Describe the nature of the International Association of Firefighters (IAFF);
  • Identify key bargaining strategies and techniques;
  • Describe the negotiation process;
  • Define conciliation, mediation, arbitration and final offer arbitration; and
  • Distinguish between legal work stoppages and illegal work stoppages.

Weeks 8 - 9:

  • Group discussion - labour management / human resources scenario

Weeks 10 - 11:

  • Review the major clauses for consideration in most collective agreements;
  • Examine issues of particular concern to fire departments often found in collective agreements;
  • Identify the role of the company officer in the administration of the collective agreement, as well as the role of the union steward;
  • Describe the grievance process;
  • Describe the effect of industrial relations decisions on discipline; and
  • Evaluate the effectiveness of labour management committees, safety committees and contract education.

Week 12:

  • Course evaluation

What You Will Learn

Students will gain knowledge in the following areas:

  • complexity of bargaining strategies and techniques
  • human resources process
  • collective bargaining and negotiation process
  • mediation and arbitration
  • labour management


Fire Officer Certification: Is one of four required courses for Fire Officer IV. Must have earned Fire Officer III from us. All grades must be 70% or higher. Self-serve tracking of progress towards Fire Officer IV Accreditation is available. To request enrolment in CE0100 Fire Officer IV Accreditation Track, email openlearning@dal.ca.

For more Fire Service Management courses click here.

The Faculty of OLCD recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.


In order to use this elective course toward the Certificate in Fire Service Administration you must first complete the Certificate in Fire Service Leadership program. 

Prerequisite: Completion of the "Certificate in Fire Service Leadership"

Recommended For

  • Firefighters who are looking to advance in their careers
  • Junior and senior officers who wish to expand their knowledge and credentials
Enrol Now - Select a section to enrol in
Section Title
Fire Department Human Resource Management II
Online - Self-Paced
Jan 05, 2024 to Mar 29, 2024
Total Learning Hours
Instruction Delivery Method(s)
Course Fee(s)
Fee non-credit $1,045.00
Required Software
A webcam and microphone will be required for the live sessions.
Section Notes

Note: We are closed from December 25, 2023 to January 1, 2024 inclusive. Access credentials to the course site in Brightspace may be delayed for those who enrol during this time period.

This course has scheduled written assignments and discussions within the term time frame. Scheduled sessions: students who are unable to attend live sessions will be able to view a recorded version. Days and times of scheduled meetings will be announced at a future date.    

The Brightspace course site will be open from 4:00 PM AT on course start date. The syllabus will be available on the course site.

Required fields are indicated by .