Course Description

This online course is 36 learning hours over twelve weeks. It is recommended that students spend a minimum of 3 hours each week on course work. Students may choose to complete more hours of work on the course in order to explore the content in more depth. 

Develop, practice, and enhance your negotiation skills. Learn effective conflict resolution strategies by examining theories of negotiation, participating in discussions, and completing analytical and reflection assignments. 

Course Outline

Module 1: Negotiation, Personality, and Conflict

Module 2: Communication, Culture, and Power in Negotiation

Module 3: Assertion and Persuasion

Module 4: Leadership and Team Negotiation

What You Will Learn

On completion of this course, you will be able to:

  • Examine theories of negotiation and negotiation styles
  • Enhance your negotiation skills
  • Assess your personality type and negotiation temperament
  • Learn effective conflict resolution strategies


For more Public Service Communicators courses click here.

Recommended For

This course is recommended for anyone wishing to develop or enhance skills in negotiation and conflict resolution.

Enrol Now - Select a section to enrol in
Section Title
Negotiation and Conflict Resolution
Online - Asynchronous
Apr 04, 2023 to Jun 26, 2023
Total Learning Hours
Instruction Delivery Method(s)
Course Fee(s)
Fee non-credit $1,045.00
Section Notes

This course has scheduled written assignments and scheduled discussions within the term time frame. Days and times of scheduled meetings will be announced at a future date. The course syllabus will be available on the course site. The Brightspace Course site will open 8:00 AM on course start date.

Required fields are indicated by .