OLCD-PALS0032 - Negotiation and Conflict Resolution

Delivery Options Online Blended

Faculty of Open Learning and Career Development

Course Description

This online course is 36 learning hours over twelve weeks. It is recommended that students spend a minimum of 3 hours each week on course work. Students may choose to complete more hours of work on the course in order to explore the content in more depth.

Develop, practice, and enhance your negotiation skills. Learn effective conflict resolution strategies by examining theories of negotiation, participating in discussions, and completing analytical and reflection assignments.

Course Outline

Module 1: Negotiation, Personality, and Conflict

Module 2: Communication, Culture, and Power in Negotiation

Module 3: Assertion and Persuasion

Module 4: Leadership and Team Negotiation

What You Will Learn

On completion of this course, you will be able to:

Examine theories of negotiation and negotiation styles
Enhance your negotiation skills
Assess your personality type and negotiation temperament
Learn effective conflict resolution strategies

Notes

For more Public Service Communicators courses click here.

The Faculty of OLCD recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.

Recommended For

This course is recommended for anyone wishing to develop or enhance skills in negotiation and conflict resolution.

Applies Towards the Following Certificates

Advanced Certificate in Fire Service Administration : Elective
Certificate in Fire Service Administration : Electives (3)
Certificate in Fire Service Administration: Advanced Leadership : Electives (3)
Certificate in Fire Service Administration: Human Resource Management : Electives (3)
Certificate in Fire Service Administration: Operational Planning : Elective (2)
Certificate in Fire Service Administration: Strategic Planning : Electives Option 1 (2 courses required), Electives Option 2 (3 courses required)
Certificate in Human Resource Leadership : Required
Certificate in Police Supervisory Skills : Required
Public Safety Communicator Leadership Certificate : Required

Enrol Now - Select a section to enrol in

OLCD-PALS0032 - 009

Negotiation and Conflict Resolution

Spring/Summer 2023

Online Blended

Available

Negotiation and Conflict Resolution

Online - Self-Paced

Apr 04, 2023 to Jun 26, 2023

36.0

Online Blended

Fee non-credit

$1,045.00

3.6 CEUs

Required Software

Students will require a webcam and microphone to participate in live sessions.

Section Notes

This course has scheduled written assignments and scheduled discussions within the term time frame. Days and times of scheduled meetings will be announced at a future date. Scheduled sessions: students who are unable to attend live sessions will be able to view a recorded version. The course syllabus will be available on the course site. The Brightspace Course site will open 8:00 AM on course start date.