Course Description

This online course is 36 learning hours over twelve weeks. It is recommended that students spend a minimum of 3 hours each week on course work. Students may choose to complete more hours of work on the course in order to explore the content in more depth. 

Develop, practice, and enhance your negotiation skills. Learn effective conflict resolution strategies by examining theories of negotiation, participating in discussions, and completing analytical and reflection assignments. 

Course Outline

Module 1: Negotiation, Personality, and Conflict

Module 2: Communication, Culture, and Power in Negotiation

Module 3: Assertion and Persuasion

Module 4: Leadership and Team Negotiation

What You Will Learn

On completion of this course, you will be able to:

  • Examine theories of negotiation and negotiation styles
  • Enhance your negotiation skills
  • Assess your personality type and negotiation temperament
  • Learn effective conflict resolution strategies


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The Faculty of OLCD recommends an intermediate level of English language proficiency for the most effective learning and participation in our online and face-to-face courses. A list of minimum recommended scores on some common English tests can be found on our website. If you have questions about your English language proficiency and ability to succeed in this course, please contact openlearning@dal.ca.

Recommended For

This course is recommended for anyone wishing to develop or enhance skills in negotiation and conflict resolution.

Enrol Now - Select a section to enrol in
Section Title
Negotiation and Conflict Resolution
Online - Self-Paced
Apr 05, 2024 to Jun 28, 2024
Total Learning Hours
Instruction Delivery Method(s)
Course Fee(s)
Fee non-credit $1,045.00
Required Software
Students will require a webcam and microphone to participate in live sessions.
Section Notes

This course has scheduled written assignments and discussions within the term time frame. The syllabus will be available on the course site. The course site on Brightspace will be available from 4:00 PM AT on the course start date.

Students who are unable to attend live sessions will be able to view a recorded version. Days and times of scheduled meetings will be announced at a future date.

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